Assistant Branch Manager

Responsibilities

Medirite Plus Mayville is looking for a dedicated Assistant Branch Manager to join our team and provide support in managing store operations. Duties will include to maximize sustainable branch sales by:

• Managing, supporting, and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics, Vitamins, Personal Care), and managing the stock room.
• Minimizing shrinkage and wastage.
• Maintain the replenishment process throughout the day to ensure excellent on-shelf availability for customers.
• Maintain standards of shop floor presentation and on-shelf pricing.
• Executing all pricing and product promotions.
• Meeting and exceeding customer expectations.
• Meeting monthly targets (sales/profit).
• People Management.

Key Objectives

• Sales maximization: Consistently maximize branch gross profit through effective management of key gross profit drivers; maintain stock holding days and stock ordering within required parameters; maintain 100% consistency and adherence to stock price changes; take corrective action to address sub-standard sales staff performance.
• Minimization of wastage and markdown: Identify all wastage as per the weekly wastage report and implement corrective steps; ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items.
• Branch sales reporting: Provide timely and accurate reporting to the Regional Retail Manager; identify improvement opportunities and possible challenges.
• Effective merchandising and stock availability: Ensure that the branch is merchandised according to company layouts and standards; promotional displays are erected and placed as per requirements; proactively plan, monitor, and maintain consistent stock range availability.
• Meeting customer expectations: Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.
• People Management: Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards; train and develop direct reports according to the core competencies of their roles; correctly manage and respond to all disciplinary issues and grievances.
• Housekeeping, health and safety, and compliance: Comply with hygiene and housekeeping standards; consistently adhere to audit and required legislative standards and statutory requirements.

Requirements

Essential Qualifications

• Grade 12 qualification

Essential Experience

• At least two (2) years of retail sales management or supervisory experience.

Knowledge and Skills

• Excellent communication and interpersonal skills.
• Sound numeracy and retail sales skills.
• Bilingual, preferably fluent in Afrikaans and English.
• Competent in supervising others and leading others, as well as in administrative tasks.
• Excellent customer service skills.
• Knowledgeable in payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• Knowledge of supply chain and merchandising standards and principles.
• Knowledgeable of regulatory requirements of various Money Market Transactions.
• Sound knowledge of safety regulations and hygiene standards.
• Branch-specific retail systems (e.g. ShopPos; OBS).
• Handling of payments (processes and procedures).