Frontshop Controller

Responsibilities

• Handling of payments and balance sales and receipts according to company procedure.
• Be aware of new products and keep your product knowledge up to date.
• Restocking items and organizing the sales floor according to standard operating procedures.
• Regularly conducting price audits to identify and rectify price discrepancies.
• Processing customer payments using the stores's Point of Sale (POS) system.
• Maintaining product knowledge to offer advice and recommendations.
• Stay up to date on all promotions and special offers.
• Maintain visual merchandising standards.
• Conduct proper housekeeping.
• Handle all customer queries timeously and escalate to higher management when necessary.

Requirements

Essential:

• Grade 12 qualification
• At least 5 months point of sale / till point experience within a retail environment.
• Proven track record in retail sales, including experience working on the sales floor and behind the cash counter.

Nice to have

• Solid understanding of customer service principles.
• Knowledgeable of stock receiving procedures and merchandising standards.
• Computer literate.
• Bilingual, preferably fluent in Afrikaans and English.
• Engaging and friendly personality.
• Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).
• The ability to work in a fast-paced environment.
• Strong organizational and attention to detail skills.
• Effective communication skills.
• Exceptional customer service skills.