Beauty Consultant

Responsibilities

• Maintain efficient operations, stock management, and shrink control in the beauty department while upholding housekeeping and administrative standards.
• Giving product demonstrations and helping customers find products that meet their needs.
• Identify customer needs and recommend cosmetics and skin care products based on their preferences.
• Drive and maximize beauty department sales through promotions, cross-selling, and up-selling beauty products.
• Ensure proper presentation of products on shelves.
• Explain to customers how to use products they're interested in buying.
• Keep up to date on all beauty products, ranges, trends, promotions, and events in order to provide accurate information to customers at all times.
• Ensure and maintain high levels of customer satisfaction by providing excellent customer service by means of sales, merchandising, and stock control of products.
• Handle customer queries and escalate where necessary to management.
• If required, assist with any ad hoc duties, excluding dispensary.

Requirements

Essential

• Grade 12 qualification
• Proven experience working within a beauty and skincare environment in a similar role.
• At least 5 months of point of sale / till point experience within a retail environment.

Desirable

• Professional certification in Beauty Therapy and Makeup or any other relevant course. Certifications in cosmetology will be an added benefit.

Knowledge and Skills

• Ability to demonstrate and promote beauty products.
• Understanding of which products suit different skin types.
• Solid communication and interpersonal skills.
• Strong product knowledge of various cosmetics and beauty products.
• Excellent customer service and sales abilities.
• Results and target-driven.
• Strong administration skills.
• Bilingual, preferably fluent in Afrikaans and English.
• Engaging and friendly personality.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledgeable of payment procedures (e.g. cash, cheque, bank card, credit cards, coupons, vouchers).